How to reach Air China customer service?

Air China is one of the most frequently used airlines by customers. People prefer their amazing inflight services and supportive customer care services. There are a lot of passengers who wish to reach Air China customer service to make a flight reservation or to share traveling feedback.

In the coming section, various options are discussed in the elaborated form to get in touch with Air China.

How to speak to the Air China agent?

• Go to the Air China website (https://www.airchina.us/)

• Scroll down to the bottom.

• Click on the Contact us option.

• Then select the call center.

• Here, choose the contact option that you want.

Different ways to get in touch with an Air China agent:

There are many different ways by which passengers can reach the Air China agent. If you want to reach Air China customer service then follow one of the methods and speak to the agent.

How to speak to an Air China representative?

 If any person wishes to use the phone call option, then they must use the Air China phone number: +1-800-882-8122

After your call gets connected to the computer-generated voice, you will be provided the following IVR menu from which you need to press one of the options to proceed further:

IVR options to connect the Air China agent:

• Press 1 to select your language

• Press 2 to book your ticket/ group booking

• Press 3 for flight cancellation/ refund request

• Press 4 to know flight policies

• Press 5 to arrange special assistance

• Press 9 to request a callback

After you press one of the options, your call will be connected to the Air China representative who will provide the required assistance.

How to talk to a live person at Air China?

Many customers wish to receive a quick response to eliminate their issues for such people, a live chat option is the best available alternative. The following mentioned steps must be followed by the people carefully to use this method:

Steps to talk to Air China live person on chat:

• Visit Air China's official website.

• Select your language according to your country.

• Login into your existing Air China accounts by entering your id and password.

• Scroll to the extreme bottom of the page to click on "contact us."

• Now you will be displayed different options to connect with Air China customer service.

• Select the Air China live chat.

• Write your problem clearly in the chat box and click on the arrow symbol to send your message.

• Soon you will be assisted by a virtual assistant to resolve your issue.

• If still some doubts remain in your mind, you can request a callback to talk to the Air China representative personally according to your time preference.

How to send an email to the Air China executive?

People can also use the alternative of email to connect with the customer care services of Air China. They allow customers to fill out the feedback form to send an email. To use this facility following straightforward steps must be followed by travelers:

Steps to send an email to the Air China executive:

• Visit the official Air China website.

• Press the option of "contact us."

• Now under the "customer service" option, you will find a link to a feedback form.

• As you click on the options form will generate.

• You need to fill in all the entries in the form.

• Insert your message in the space provided.

• Click on the submit button.

If you do not want to use this medium to send an Air China email, then you can simply draft your email clearly mentioning your issue and drop it to: customer_relations@airchina.com.

Air China social media:

Social media is a great medium to connect with Air China. People can use this medium to post their issues or travel feedback. If required, they can also use the following platforms to connect with the Air China executive to receive the available deals or updates or send them a message describing their issue.

• Facebook: https://www.facebook.com/airchina

• Twitter: https://twitter.com/airchina

You will be reverted back to an Air China social media official with a solution depending upon the seriousness of your issue.

Air China Mailing Address:

If you wish to formally complain against the airlines, then you can use the option of sending a mail. You must clearly write your issue and attach all the copies of your supporting documents and post your mail at Air China headquarter. 

Air China official mailing address is: 

Customer Relationship Center, 
Product Service Department, Air China Limited,
Suite 4004, 4th Floor, No. 16 Tianzhu West Road, 
Tianzhu Airport Economic Development Zone,
Beijing, 101312, P.R. China