How do I complain to Malaysia Airlines?

There are various issues when we choose to make bookings with any airline. And the same may happen with Malaysia Airlines. You can contact Malaysia Airlines customer service to connect with them and seek their assistance in such a case. 

There can be various issues to raise a complaint with Malaysia Airlines, such as seat-related issues, baggage, airport service, booking cancellation, flight delays, lounge access, etc. For all these issues, you can make a complaint to Malaysia Airlines. If you want to do so, there are multiple ways. These different methods are hence explained in the content provided below.  

Malaysia Airlines complaint phone call:

If you make a complaint with Malaysia Airlines, you can give a call at Malaysia Airlines complaint phone number 1800 102 7778. To make a call, follow the given steps mentioned below: 

Steps to call Malaysia Airlines regarding the complaint:

• Get on to the official website of Malaysia Airlines https://www.malaysiaairlines.com/.

• Scroll down to the Corporate Info section.

• Choose the Contact Us option. 

• Click on the phone icon to choose the call option. 

• Give a call to Malaysia Airlines number 1800 102 7778.

• Follow the IVR process to connect with a Malaysia Airlines representative. 

  • Press 1 to choose your preferred language. 

  • Press 2 to make a new booking. 

  • Press 3 to make changes to your booking. 

  • Press 4 to cancel your bookings. 

  • Press 9 to connect with Malaysia Airlines customer service. 

  • Press 0 for other options. 

Complaint through Malaysia Airlines Email:

If you have enough time to solve your query, you can use Malaysia Airlines customer service through email. Though it is an old-fashioned method, you can still make the best out of it. You can simply draft a mail and send it to the official email address of Malaysia Airlines complaint email enrich@malaysiaairlines.com. You can also attach required documents, screenshots, and screen recordings if needed.

Complaint through Malaysia Airlines online chat:

If you wish to get on chat, you can get to reach the contact page of Malaysia Airlines and then make a Malaysia Airlines complaint. To get on to chat, choose the chat option from the available contact options. A pop-up dialogue box will appear on the right side of the screen, and a set of automated messages will flash. Reply to them accordingly and wait a few minutes for the agent to connect with you. The Malaysia Airlines agent will provide you with an efficient and effective solution. 

Malaysia Airlines complaint form:

You can raise a complaint through the contact forms. These are available on the official website of Malaysia Airlines. After getting on to the webpage, please scroll down to the contact us option, navigate to the contact us page, and find the customer feedback/complaint form. Fill out the form and provide all the required information to raise a complaint successfully.  

Complaint via Malaysia Airlines social media:

Besides the given options to contact Malaysia Airlines, you can get on with them through their social media handles. 

• Twitter: https://twitter.com/mas

• Facebook: https://www.facebook.com/malaysiaairlines/

• Instagram: https://www.instagram.com/malaysiaairlines/

• LinkedIn: https://www.linkedin.com/company/malaysia-airlines